Our final example customer satisfaction survey tackles CES at a startup. Write them down and keep a separate sheet for the same. With a good way, products via email lists of each point of customer, web links directly. Customer Satisfaction Surveys How-to Guide and Free. Unlike NPS and CES, CSAT allows companies to ask a variety of questions that help uncover the strengths and weaknesses. To calculate a CSAT score from your survey data you'll use the responses of 4 satisfied and 5 very satisfied.